1. Introduction

Casa Ridge Properties Ltd. ("Casa Ridge," "we," "us," or "our") is committed to protecting the privacy of our residents, website visitors, and prospective tenants. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with:

• The Casa Ridge resident mobile application (the "App"), powered by Grata;
• Our website located at www.casaridge.com (the "Website"); and
• Any other interactions you have with Casa Ridge.

This Policy is governed by the Personal Information Protection Act (Alberta) ("PIPA") and, where applicable, Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA"). By using our App or Website, you consent to the practices described in this Policy.

2. Information We Collect

We collect personal information that is necessary to provide our services and manage your tenancy. This may include:

2.1 Information You Provide Directly

• Full name, unit number, and contact details (email address, phone number, mailing address);
• Login credentials for the App;
• Guest information when you grant building access to visitors;
• Details submitted in maintenance and work requests, including photos and descriptions;
• Preferences and settings configured within the App (e.g., thermostat schedules, notification preferences);
• Communications you send to us via the App messaging system, email, or contact forms on the Website;
• Information submitted through leasing inquiries or contact forms on the Website.

2.2 Information Collected Automatically

• App usage data, including features accessed, timestamps, and session activity;
• Door access logs and entry records associated with your digital key;
• Thermostat data, including temperature settings and scheduling history;
• Amenity booking history and reservation records;
• Device information, including device type, operating system, and unique device identifiers;
• IP address and general location data when you access the Website or App;
• Website analytics data, including pages visited, time on page, and traffic sources (collected via tools such as Google Analytics or similar services);
• Cookies and similar tracking technologies on the Website (see Section 7).

2.3 Information from Third Parties

We may receive information about you from third-party service providers who assist in delivering our services, including our technology platform provider Grata. We ensure that any third party sharing information with us does so in compliance with applicable privacy laws.

3. How We Use Your Information

We use your personal information only for the purposes for which it was collected, or for purposes consistent with those purposes, including:

• Managing your tenancy, unit access, and resident account;
• Enabling digital key access and building entry through the App;
• Processing and responding to maintenance and work requests;
• Facilitating amenity bookings and thermostat control;
• Managing guest access at your direction;
• Sending building updates, community announcements, and important notices;
• Providing exclusive resident deals and offers;
• Responding to your inquiries, support requests, and communications;
• Improving the performance, security, and functionality of the App and Website;
• Analyzing Website traffic and usage patterns to improve our online presence;
• Complying with legal obligations, including those under Alberta's Residential Tenancies Act;
• Enforcing our lease agreements and building policies.

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with the following categories of third parties, only to the extent necessary to deliver our services:

4.1 Service Providers and Technology Partners

• Grata (our App platform provider)—for the delivery and operation of the resident mobile application, including access control, maintenance requests, amenity bookings, and thermostat management;
• Website hosting and infrastructure providers;
• Analytics providers (e.g., Google Analytics)—for Website performance and traffic analysis;
• Email and communications service providers;
• Customer support tools and ticketing platforms;
• Payment processors—when payment features become available within the App.

4.2 Legal and Regulatory Disclosure

We may disclose your personal information if required to do so by law, court order, or government authority, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of Casa Ridge, our residents, or others.

4.3 Business Transfers

In the event of a sale, merger, amalgamation, or transfer of all or part of our business, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your tenancy and for a reasonable period thereafter to satisfy legal, accounting, or reporting requirements.

Access logs, maintenance records, and booking history are retained in accordance with our operational and legal obligations. When personal information is no longer required, it is securely destroyed or anonymized.

6. Your Rights Under PIPA (Alberta)

As an Alberta resident, you have the following rights with respect to your personal information:

• Right of Access — You may request access to the personal information we hold about you;
• Right of Correction — You may request that we correct inaccurate or incomplete information;
• Right to Withdraw Consent — You may withdraw consent to the collection or use of your personal information, subject to legal or contractual restrictions and reasonable notice;
• Right to Lodge a Complaint — You may file a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you believe we have not handled your personal information in accordance with PIPA.

To exercise any of these rights, please contact us at the address below. We will respond to your request within 30 days, or notify you if an extension is required.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve your browsing experience and analyze Website traffic. Cookies are small data files stored on your device that help us recognize returning visitors and understand how our Website is used.

We may use the following types of cookies:

• Essential Cookies — Required for the Website to function properly;
• Analytics Cookies — Used to collect anonymized data about how visitors use the Website (e.g., Google Analytics);
• Preference Cookies — Used to remember your settings and preferences.

You may disable cookies through your browser settings; however, doing so may affect certain Website functionality. Where required by law, we will request your consent before placing non-essential cookies on your device.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. The App uses biometric authentication, encrypted communications, and secure access protocols provided by Grata.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We encourage you to use a strong password and to keep your App login credentials confidential.

9. Third-Party Links and Services

The App and Website may contain links to third-party websites or services, including partner deal providers and local businesses. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our App and Website are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the Effective Date at the top of this Policy and, where appropriate, notify residents through the App or by email.

Your continued use of the App or Website following any update constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:

You also have the right to contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you are unsatisfied with our response to a privacy concern:

Office of the Information and Privacy Commissioner of Alberta
Website: www.oipc.ab.ca
Phone: 1-888-878-4044

This Privacy Policy was prepared in accordance with the Personal Information Protection Act (Alberta), S.A. 2003, c. P-6.5, and applies to all personal information collected by Casa Ridge Properties Ltd. in the course of its commercial activities.